Shipping policy

Our Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within THE UNITED STATES and THE UNITED KINGDOM

SHIPPING COSTS

  • Within THE UNITED STATES: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

SHIPPING TRANSPARCENCY

Our Shipping Policy clearly states that all orders are shipped from our warehouse in China.
Estimated delivery timeframes are openly disclosed in the Shipping Policy, and customers are directed to review this policy for full and detailed shipping information prior to placing an order.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
  • Last Order Time: 10:00 PM Eastern Standard Time (New York).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Delivery Time: 5-9 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

TOTAL DELIVERY TIME

  • Estimated Delivery Time: Processing: 1–3  Transit: 5–9
  • Total Estimated Delivery Time: 6-12 business days.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via USPS.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package viainfo@thetailoredgents.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.